Terms of Service

Effective Date: July 17, 2026

Welcome to the MCL Pool & Spas website. By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use this website.

1. About MCL Pool & Spas

MCL Pool & Spas provides the sale of new and refurbished hot tubs, pools, spa accessories, chemicals, replacement parts, maintenance services, repairs, installations, and related products and services.

These Terms govern your use of our website and any information, products, or services offered through it.

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

Use the website in violation of any applicable law.
Attempt to gain unauthorized access to our systems or networks.
Upload malicious software or viruses.
Interfere with the operation or security of the website.
Copy or reproduce website content without written permission.

We reserve the right to suspend or terminate access for users who violate these Terms.

3. Product Information

We strive to ensure all product descriptions, pricing, specifications, photographs, and availability are accurate.

However:

Product availability may change without notice.
Prices are subject to change.
Images are for illustration purposes only and may differ from actual products.
Specifications may change as manufacturers update products.

Errors or omissions may occur, and MCL Pool & Spas reserves the right to correct them at any time.

4. Quotes and Estimates

Quotes and estimates provided through our website, by email, or by telephone are non-binding until accepted by MCL Pool & Spas.

Pricing may change due to:

Supplier price increases
Shipping costs
Availability
Taxes
Additional labour or installation requirements

5. Orders

Submission of an order does not guarantee acceptance.

We reserve the right to:

Refuse any order.
Cancel orders due to pricing errors.
Cancel orders if inventory is unavailable.
Request additional verification before processing payment.

6. Payment

Payment terms will be communicated at the time of purchase.

Outstanding balances must be paid according to the agreed terms.

Failure to pay may result in:

Cancellation of orders
Suspension of services
Collection action where permitted by law

Customers are responsible for all applicable taxes.

7. Shipping and Delivery

Delivery dates are estimates only.

MCL Pool & Spas is not responsible for delays caused by:

Weather
Road conditions
Manufacturer delays
Freight carriers
Supply chain disruptions
Events beyond our reasonable control

Customers must ensure adequate site access prior to delivery.

Additional labour, equipment, or return delivery charges may apply if delivery cannot be completed due to site conditions.

8. Installation

Customers are responsible for ensuring:

Proper electrical service
Required permits
Municipal approvals
Safe access to the installation location
Compliance with all applicable building and electrical codes

Installation dates may change due to weather or unforeseen circumstances.

9. Refurbished Products

MCL Pool & Spas specializes in professionally refurbished hot tubs.

Refurbished products may include cosmetic imperfections consistent with previous ownership. These cosmetic characteristics do not affect normal operation unless otherwise stated in writing.

Any warranty provided with refurbished products will be outlined separately at the time of purchase.

10. Warranty

Manufacturer warranties apply only where provided by the manufacturer.

Refurbished product warranties, if applicable, are limited to the written warranty supplied with the purchase.

Improper installation, misuse, freezing, neglect, chemical imbalance, unauthorized repairs, or modifications may void applicable warranties.

11. Service Appointments

Service appointments are scheduled based on technician availability.

Customers must provide safe access to the equipment.

Additional service charges may apply for:

Missed appointments
Unsafe working conditions
Incorrect customer information
Return visits caused by inaccessible equipment

12. Returns and Refunds

Returns and refunds are subject to our Return Policy.

Certain products may not be eligible for return, including:

Chemicals
Opened water care products
Special-order items
Electrical components
Installed products
Clearance items

Approved refunds may be subject to inspection and applicable restocking fees.

13. Limitation of Liability

To the fullest extent permitted by law, MCL Pool & Spas shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Use of this website
Product failures
Service delays
Loss of use
Loss of profits
Water damage
Property damage
Personal injury resulting from misuse or improper installation by others

Our total liability shall not exceed the amount paid for the applicable product or service.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

14. Intellectual Property

All website content, including:

Logos
Photographs
Product descriptions
Videos
Graphics
Designs
Written content

is the property of MCL Pool & Spas or its licensors and may not be copied, reproduced, or distributed without prior written permission.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their content, availability, products, or privacy practices.

16. Disclaimer

The information provided on this website is for general informational purposes only.

While we make reasonable efforts to keep information current and accurate, we make no guarantees regarding the completeness, reliability, or accuracy of website content.

Use of this website is at your own risk.

17. Governing Law

These Terms of Service are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

Any disputes arising under these Terms shall be resolved in the courts of British Columbia.

18. Changes to These Terms

MCL Pool & Spas reserves the right to modify these Terms of Service at any time.

Updated Terms become effective immediately upon posting to this website.

Continued use of the website constitutes acceptance of any revised Terms.

19. Contact Information

If you have questions regarding these Terms of Service, please contact:

MCL Pool & Spas