Privacy Policy
Effective Date: July 17, 2026
At MCL Pool & Spas, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our business.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Service address
- Information submitted through contact forms
- Information related to product inquiries, quotes, service requests, or warranty claims
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on our website
- Referral source
2. How We Use Your Information
We use your information to:
- Respond to inquiries and provide customer support
- Prepare estimates and quotations
- Process purchases and service requests
- Schedule deliveries, installations, and service appointments
- Process warranty claims
- Improve our products and services
- Send important updates regarding appointments or purchases
- Send promotional offers or newsletters if you have opted in
- Comply with legal obligations
3. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.
Cookies may help us:
- Remember your preferences
- Improve website performance
- Measure website traffic
- Enhance security
You can disable cookies through your web browser settings; however, some features of our website may not function properly.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with trusted third parties, including:
- Payment processors
- Delivery companies
- Manufacturers for warranty support
- Service providers assisting with website hosting or business operations
- Government authorities where required by law
These parties are required to protect your information and use it only for the services they provide.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
While we strive to use commercially acceptable security measures, no method of electronic transmission or storage is completely secure.
6. Marketing Communications
If you subscribe to our marketing emails, you may receive updates about:
- New hot tubs and pool products
- Sales and promotions
- Seasonal maintenance reminders
- Special events
You may unsubscribe at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will promptly delete it.
9. Your Privacy Rights
Subject to applicable Canadian privacy laws, you may have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Withdraw consent where applicable
- Request deletion of personal information where legally permitted
To make a request, please contact us using the information below.
10. Retention of Information
We retain personal information only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and maintain business records.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.
We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
MCL Pool & Spas
Email: info@mclpoolspas.com
Phone: (250) 540-8205
Website: https://www.mclpoolspas.com